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Telcos apologise for poor network services

Damaged submarine cables

Telecommunications services providers in Nigeria have apologised to users for network outages caused by damage to multiple submarine cables along the West African Coast.

The undersea cable cuts were linked to Yemen’s Houthi rebels’ attacks on the Red Sea.

A statement signed by the Chairman, Association of Licensed Telecommunications Operators of Nigeria (ALTON), Gbenga Adebayo, and the Executive Secretary, Gbolahan Awonuga, however assured users of communication services that repair processes were ongoing by the responsible international service providers.

ALTON said: “We highly regret any inconveniences caused by the damage to the submarine fibre optics cable on the international waterways.

“We seek your continuous understanding on behalf of our members.”

A combination of cable cuts resulted in equipment faults on major undersea cables along the West African Coast.

The issue negatively impacted data and fixed telecom services in several West African countries, including Nigeria, Ghana, and Ivory Coast.

The cuts occurred around Ivory Coast and Senegal, with an attendant disruption in Portugal.

the development had impacted data and internet service delivery by some of its members.

Cable companies such as West African Cable System (WACS), and African Coast to Europe (ACE) in the West Coast route from Europe have experienced faults, while SAT3 and MainOne have downtime.

We highly regret any inconveniences caused by the damage to the submarine fibre optics cable on the international waterways.

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