By Stanley Onyeka, Lagos
The management of Guaranty Trust Holding Company Plc (GTCo) has expressed deep appreciation to its customers for their trust, patience and understanding during its recent transition to a new core Banking System.
Describing such a support as extraordinary, GTCo in a letter to the customers, explained that: “When we began the process of implementing the new Finacle Suite of Core Banking Application Systems, our goals were clear: to remain agile as we grow, adaptable, and most importantly, to improve your service experience.”
The financial services provider however acknowledged that the process brought some challenges along the way.
The letter reads further: “The process, though necessary, brought with it delays in transaction processing and interruptions to what should be seamless service, and we sincerely apologize for this.
“We recognize how deeply this period of service disruptions affected your personal activities and business operations and we thank you for standing with us through it all, offering grace in times of frustration.”
Accordingly, GTCo thanked all its customers “for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure.”
Having dispensed with the process, added that “As we move on to our custom of seamless service experiences, we would like to assure you of our commitment to the goals we set at the start of implementing this change.”
It also reiterated that “every effort we make hereon will be driven by a single purpose; to uphold the highest standards of service experience you expect and ensure that our relationship with you thrives far into the future.”
The process, though necessary, brought with it delays in transaction processing and interruptions to what should be seamless service, and we sincerely apologize for this.
